Returns / RMA

Volcon Merchandise Return Policy

Here are a few things to help ensure your return process goes smoothly:

Returns must be received in new and unused condition and following the guidelines below: 

• All returns must be opened within 30 days of their original delivery date. 
• We will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused.
• Refused orders and/or returns shall be subject to a 25% restocking/handling charge.
• We are happy to exchange your purchase if you have ordered an incorrect product, but please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you've determined that it's the right size. Failure to follow this instruction may result in additional charges and/or refusal of your return.
• Oil, fluids, and service manuals cannot be returned. 
• Final sale merchandise is not eligible for return. 
• All returned products must be in the original packaging, in new condition, and free of any cosmetic damage. Cosmetic damage includes but is not limited to scratches, scuffs, stretching, dents, dirt, pet hair, or any signs the product has been mounted to a vehicle. 
• Products that are deemed to be faulty or incomplete due to customer error will be returned to you and a refund will not be granted. 
• Unless the product is defective, incorrect, or has been damaged in transit, you will be responsible for the costs of returning the products to us. Damage caused to a product once it is in your possession does not make it defective and is beyond our responsibility. 
• Please be sure you want something before you order it. Once your item has processed and shipped, there is no stopping it. Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee. 
• Please note: Shipping fees are non-refundable. 
• All returns will be processed at: 

Volcon ePowersports

2590 Oakmont Drive, Suite 420

Round Rock, TX 78665

• Refunds will be issued back to the original method of payment.
• Packaging Your Return Make sure you get a full refund by returning your item(s) with the original packaging and in unused condition. 
• Returned products must be enclosed in their original packaging with the original packing slip and RMA number. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging, and all tags, information booklets, instructions, stickers, etc. 
• Do not use the product’s original packaging as a shipping container (for example, helmets, winches, etc.). To avoid damage and ensure you're refunded, it’s recommended that you pack items in the original packaging and then place them inside of a larger, separate shipping container. 
• Original packaging that has been torn open or damaged are considered no longer in new condition and cannot be accepted. Shipping Your Return Following the recommendations below will ensure your returns and exchanges are processed quickly. 
• Customer is responsible for all return shipping charges unless authorized by Volcon.. 
• Use a carrier that incorporates tracking and insurance services. 
• All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes.  Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.